As an ISO 9001:2008 registered organization, our quality system is comprised of a dynamic series of procedures and work instructions that support organizational development, operational performance and continuous improvement initiatives throughout our company and our clients’ supply chain networks.
TOC Logistics International, LLC constantly monitors Key Performance Indicators (KPI) to ensure we continually exceed our clients’ expectations. Before implementing a new program, we collaborate with our client to establish clear expectations and measurements to ensure our performance. In addition to monitoring customer-specific criteria, we are also monitoring our own performance in areas regarding weekly financials, on-time delivery percentage, claims recovery, cube utilization, transit times and cost savings.
TOC Logistics International, LLC has acquired the Customs-Trade Partnership Against Terrorism (C-TPAT) certification. By participating in the C-TPAT initiative, TOC Logistics International, LLC is committed to implementing, following, and maintaining procedures and practices consistent with the C-TPAT Security Criteria enforced by the U.S. Customs and Border Protection (CBP). In coordination with C-TPAT, we ensure we’re providing a more secure and expeditious supply chain for our clients.
In addition to the above-listed system certifications, TOC Logistics International, LLC embraces the Lean Six Sigma culture in implementing continuous operational excellence. Under this program, we have a certified “Green Belt” on staff to champion our Lean methodology and drive efficiencies that ultimately benefit all stakeholders, including our clients. As part of our commitment to continuous improvement, we strive to develop and enrich service level performance through FMEA (Failure Mode and Effect Analysis) practices that help us learn from our past and identify the most efficient and effective processes moving forward. On-going Lean Improvement Programs involve a multi-functional team of champions, process owners and subject experts. On staff, we have certified project management professionals adding to our ability to be our best, the first time.