Careers: International Specialist

Job Title: International Specialist

Department: Operations

Reports To: Operations Supervisor

FLSA Status: Exempt


This position coordinates domestic and international day to day logistics operations for TOC Logistics International clients and worldwide agents.


ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

  • Assists and monitors logistics operations for domestic, ocean and air cargo movements.
  • Independently handles all aspects of domestic import and export shipments by air or ocean.
  • Tracks shipments and ensures that shipping instructions have been followed.
  • Constantly interact with parties involved on shipment by telephone and email, and provide accurate and detailed reports to customer on status and exceptions.
  • Assists with training other team members.
  • Supports Transportation Management systems functionality and training.
  • Identifies and implements continual improvement initiatives to enhance the performance of the position, team, and company.
  • Provide detailed and accurate support to Accounts Receivable for billing.
  • Constantly seek for high-level performance from vendors.
  • Adhere and maintain precise records of milestones within existing process.


To perform this job successfully, an individual must be organized, detail-oriented with excellent follow-up skills, goal oriented, resourceful, have a positive attitude and take initiative, excellent verbal and written communication skills. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Associate’s degree (A. A.) or equivalent from two-year College or technical school; or 2-year related experience and/or training; or equivalent combination of education and experience with an established forwarder or manufacturer with preferable experience in shipping internationally.


Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Bi-lingual is a plus (Spanish).


Strong math and analytical skills. Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.


Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.


Must have advanced Microsoft Excel skills.


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individual with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to stand, walk, and sit. Employees must be able to hear in order to perform their essential job functions.


The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.