How Our Customs Brokers Partner with You

Oct 28, 2021Blog, Customs, Customs Brokerage

Some importers know a lot about Customs. Others are new to the game or may have a lot of questions. No matter the situation, we can help.

Take a look at just some of the ways our Customs brokers work with your organization to tackle common questions and concerns about international cargo.


Some importers don’t have their own internal Customs processes in place. Obviously, these processes are critical to saving money and avoiding legal trouble, so we help customers establish them. Since we collaborate so closely, we treat our customers like partners.

We educate customers on what Customs expects. We also try to transition our customers away from relying fully on the broker as their main source of compliance.   This is because, at the end of the day, the customer is ultimately responsible for following all regulations and submitting necessary duties.  Their broker is here to assist and work with them, but the burden is on them to ensure every aspect of compliance is met, and managing their broker is also something they should be doing.

Establish Consistency

When we work with a customer who needs Customs consulting, we start by identifying the core areas in need of the most attention. We work together to outline these main points of concern to help streamline their processes for the future. Customers are responsible for knowing what goods are coming in and which classification they fall under, but we are here to guide them to the correct conclusions.

Educate and Inform

We’re here to educate our internal team, as well as our customers, regarding the importance of regulations. Our Customs team explains what a specific regulation is and what it requires, as well as providing the paperwork and context behind it.

It’s on us to make sure that we send timely information to our customers and help them understand its importance. Instead of simply telling our customers, “You need to do this, or it’s going to cost you money,” we work closely with them to make sure they get what they need and understand what makes it a necessity. In the long run, it’s this education that helps organizations run more efficiently.

Our team offers an innovative approach to Customs brokerage that is driven by both data and solutions. Reach out today to learn more about how we can help streamline your organization’s supply chain.


Our capable and experienced team is standing by to assist organizations and supply chains across the globe. Click the button to get in touch with our team.

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